Return & Exchange Policy

We want you to love your purchase. If something doesn’t meet your expectations, you may request a return or exchange within 30 days of receiving your order.

Product Condition Required for Returns

To qualify for a return, the item must be:

1. Unused and unwashed
2. Free from stains, odors, pet hair, or damage
3. In its original packaging, including tags and inserts
4. Not altered or modified in any way
5. Accompanied by proof of purchase (order number or receipt)

Items that do not meet these conditions may be denied or returned to the customer.

How to Request a Return

To start a return or exchange, contact us at:
Support@homevelora.com

We will provide the return address along with step-by-step instructions.

Refunds

After we receive and inspect your returned item, we’ll notify you about your refund status.
Approved refunds will be issued to your original payment method.

Exchanges

For exchanges (size, color, or product change), email us and our support team will guide you through the process.